Customer Service Training & Coaching
Standard or Customized Customer Service Training and Executive Coaching to address the Customer Care needed for Internal or External Customers and Clients, including Active Listening for "Hi-Tech" or "Multi-Cultural" Customers.
We offer call center customer service training, customer service workshops, customer service coaching, quality customer service training and more. Customer Service Assessments & Profiles are available for all of our Customer Service Training Programs.
The courses we offer are interactively integrated to develop pro-active rather than re-active customer communications - in person, on the phone, or in written communications and e-mail.
We encourage Team Workplace Styles for total customer care interdepartmentally. We focus on quality customer values and strategic outcomes for Customer Retention.
Learn to assess customer sensitivity levels, and turn an irritated customer around with ease and diplomacy. On-the-job Stress Management is actively integrated using creative problem solving strategies, conflict resolution, and "win-win" negotiations.